HEAD BUTLER / HOUSE MANAGER

HEAD BUTLER / HOUSE MANAGER

Posted - 23 Feb 2020

Location - LONDON, UK 

 

A private household is seeking to recruit a Head Butler to ensure the households are maintained immaculately and operating at the highest standards.

 

The primary responsibilities within the residences will be managing the efficient function of the households and staff.

 

We are looking for someone who has a hands-on approach and is willing to be personally involved in daily tasks, as well as overseeing the rest of the household staff.

 

You will have integrity, strong work ethic, and good communication skills.  You must be trustworthy and able to demonstrate that you can handle confidential information appropriately.

 

Location

 

Main location is South West London (main residence) but expected to travel to other residences in the UK and Italy.

 

Key Responsibilities

 

The Household

 

  • Responsible for upkeep and efficient function of the main residence in South West London, secondary property in Central London, and a third property in Dorset

  • Ensure the highest standards are maintained within the households in terms of presentation and provisions

  • Maintaining household lists, checklists and inventories

  • Co-ordinating maintenance projects within the household such as servicing of appliances, window cleaning, carpet cleaning

  • Dealing with a network of preferred contractors and trusted suppliers

  • Occasional picture hanging or other smaller household jobs when required, eg changing lightbulbs, small repairs etc

  • Restocking of non-scented candles, lightbulbs, fire wood and other household consumables

  • Shopping for new household items such as kitchenware and tableware, appliances etc

  • Budgeting

  • Liaising with the Sommelier and the Principal on organization of the wine cellar and alcoholic drinks in the butler’s pantry

 

Events and Service

 

  • Butler and drinks service for the Principal when he is in residence

  • Table service for the Principal and guests when required, directing at other times

  • Greeting and welcoming guests and VIPs

  • Supervising and leading the service and logistics for events taking place at properties:

  • Occasional dinners for up to 4 guests once or twice a week

  • Monthly dinners for up to 15 guests

  • One-off summer party for up to 40 guests

  • Ensure property is fully prepared before events, and cleaned up after events

  • Organization of staff for private functions, weekends away, ensuring adequate cover is in place

  • Organization of tableware for daily use and functions; selecting crockery, cutlery and consulting the principal on his preference

  • Carry out regular stock checks on china, crystal and other objects d’art, arranging repair/replacement where necessary

     

Staff Management

 

  • Overseeing household staff: Chefs, Valets and Housekeepers

  • Ensure the Chefs are planning weekly menus and all regularly ordering all catering provisions

  • Ensure the household staff are following correct procedures (and any adjustments are passed on in a timely manner)

  • Collaborating with the security team and gardening team to ensure cohesive procedures and smooth running of the household

  • Communicating with other household staff on behalf of the Principal

  • Regularly communicating with Director of Operations to ensure smooth running of properties, informing of any issues found by either yourself or your team that require attention

  • Provide suggestions and direction regarding improvement within the household procedures and routines

  • You will be trusted with the keys for the household, and will be provided with a debit card for expenses as and when required

     

Day-to-day Routine

 

  • Hands on involvement in day-to-day tasks

  • Ensuring all household staff on site know their start times, roles and responsibilities for the day

  • Working closely with the security to manage visitors and deliveries to the property

  • Ensure all the daily and weekly house checks, procedures and activities are performed by assigned members of household team or yourself, such as:

  • Candles lit before guests arrive (lunch – all scented candles, dinner – scented candles and candles in conservatory)

  • Blow out candles at the end of the evening and replace lid

  • Check soaps in bathrooms daily

  • Master bathroom and guest bathroom cleaned each evening after use

  • Setting fireplaces daily, lighting fireplaces before guests arrive; House lights on in the evening

  • Ensure all clocks are working and 5 mins fast at all times

  • Turndown when required (normal day – done in the evening; for events – once guests sit for dinner)

  • Polishing silver and cutlery

  • Arranging, changing and watering flowers daily

  • Cooking for the Principal when the Chefs are away

  • Carry out any other task the Principal may reasonably ask.

 

Travel and Hours

 

  • Occasional travel overseas to properties within Europe, when Principal is hosting significant events, or travelling ahead of the Principal to prepare household for arrival.

  • Regular travel to the Dorset property, to prepare household for arrival or post-departure.

  • Hours:

  • Working 5 days per week, including one or two weekends a month, according to rota.

  • Flexibility will be required when events are hosted.

  • Reports to:Director of Operations

 

Candidate Profile

 

Required Qualifications and Experience

 

  • Minimum of 5 years of experience in private households, hospitality, hotels or restaurants

  • Minimum of 5 years of experience managing staff teams, rotas and procedures

  • Butler qualifications and experience of serving customers, diners, guests or a Principal directly

  • Full clean UK driving licence

  • Wardrobe and clothing management experience is an advantage

 

Personal Attributes

 

  • Hands on approach, willing to be personally involved in service and practical household tasks

  • Exceptional attention to detail

  • Strong work ethic

  • Positive and can-do attitude

  • Flexibility in terms of hours and days

  • Team player that handles last-minute requests in their stride

  • Trustworthy and handles confidential information appropriately

  • Happy to travel at short notice

 

Salary:   £45,000 gross pa

 

Ref: EHS #3211

 

To apply, please send your CV to info@exclusivehouseholdstaff.com or apply online at www.exclusivehouseholdstaff.com

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