HEAD BUTLER / HOUSE MANAGER
Posted - 23 Feb 2020
Location - LONDON, UK
A private household is seeking to recruit a Head Butler to ensure the households are maintained immaculately and operating at the highest standards.
The primary responsibilities within the residences will be managing the efficient function of the households and staff.
We are looking for someone who has a hands-on approach and is willing to be personally involved in daily tasks, as well as overseeing the rest of the household staff.
You will have integrity, strong work ethic, and good communication skills. You must be trustworthy and able to demonstrate that you can handle confidential information appropriately.
Main location is South West London (main residence) but expected to travel to other residences in the UK and Italy.
Responsible for upkeep and efficient function of the main residence in South West London, secondary property in Central London, and a third property in Dorset
Ensure the highest standards are maintained within the households in terms of presentation and provisions
Maintaining household lists, checklists and inventories
Co-ordinating maintenance projects within the household such as servicing of appliances, window cleaning, carpet cleaning
Dealing with a network of preferred contractors and trusted suppliers
Occasional picture hanging or other smaller household jobs when required, eg changing lightbulbs, small repairs etc
Restocking of non-scented candles, lightbulbs, fire wood and other household consumables
Shopping for new household items such as kitchenware and tableware, appliances etc
Liaising with the Sommelier and the Principal on organization of the wine cellar and alcoholic drinks in the butler’s pantry
Events and Service
Butler and drinks service for the Principal when he is in residence
Table service for the Principal and guests when required, directing at other times
Greeting and welcoming guests and VIPs
Supervising and leading the service and logistics for events taking place at properties:
Occasional dinners for up to 4 guests once or twice a week
Monthly dinners for up to 15 guests
One-off summer party for up to 40 guests
Ensure property is fully prepared before events, and cleaned up after events
Organization of staff for private functions, weekends away, ensuring adequate cover is in place
Organization of tableware for daily use and functions; selecting crockery, cutlery and consulting the principal on his preference
Carry out regular stock checks on china, crystal and other objects d’art, arranging repair/replacement where necessary
Overseeing household staff: Chefs, Valets and Housekeepers
Ensure the Chefs are planning weekly menus and all regularly ordering all catering provisions
Ensure the household staff are following correct procedures (and any adjustments are passed on in a timely manner)
Collaborating with the security team and gardening team to ensure cohesive procedures and smooth running of the household
Communicating with other household staff on behalf of the Principal
Regularly communicating with Director of Operations to ensure smooth running of properties, informing of any issues found by either yourself or your team that require attention
Provide suggestions and direction regarding improvement within the household procedures and routines
You will be trusted with the keys for the household, and will be provided with a debit card for expenses as and when required
Hands on involvement in day-to-day tasks
Ensuring all household staff on site know their start times, roles and responsibilities for the day
Working closely with the security to manage visitors and deliveries to the property
Ensure all the daily and weekly house checks, procedures and activities are performed by assigned members of household team or yourself, such as:
Candles lit before guests arrive (lunch – all scented candles, dinner – scented candles and candles in conservatory)
Blow out candles at the end of the evening and replace lid
Check soaps in bathrooms daily
Master bathroom and guest bathroom cleaned each evening after use
Setting fireplaces daily, lighting fireplaces before guests arrive; House lights on in the evening
Ensure all clocks are working and 5 mins fast at all times
Turndown when required (normal day – done in the evening; for events – once guests sit for dinner)
Polishing silver and cutlery
Arranging, changing and watering flowers daily
Cooking for the Principal when the Chefs are away
Carry out any other task the Principal may reasonably ask.
Travel and Hours
Occasional travel overseas to properties within Europe, when Principal is hosting significant events, or travelling ahead of the Principal to prepare household for arrival.
Regular travel to the Dorset property, to prepare household for arrival or post-departure.
Working 5 days per week, including one or two weekends a month, according to rota.
Flexibility will be required when events are hosted.
Reports to:Director of Operations
Required Qualifications and Experience
Minimum of 5 years of experience in private households, hospitality, hotels or restaurants
Minimum of 5 years of experience managing staff teams, rotas and procedures
Butler qualifications and experience of serving customers, diners, guests or a Principal directly
Full clean UK driving licence
Wardrobe and clothing management experience is an advantage
Hands on approach, willing to be personally involved in service and practical household tasks
Exceptional attention to detail
Strong work ethic
Positive and can-do attitude
Flexibility in terms of hours and days
Team player that handles last-minute requests in their stride
Trustworthy and handles confidential information appropriately
Happy to travel at short notice
Salary: £45,000 gross pa
Ref: EHS #3211